Been a while since I've pointed to his blog - but this one is one that resonated with me.
I related to it for this reason: when people describe what problems they are facing in technology - they very often assume the person they are describing it to have the same background, nomenclature, experiences. What they forget is we don't work with them, we don't share the same jargon and most importantly - we haven't been staring at the problem like they have for the last 5 days - it is all new to us. And therefore, we need lots of detail.
For me, this manifests itself in a question like this: I have this/these table(s). I need a report that looks like this: .... This query is failing. Please correct it.
It won't matter how loud or long they say "Please correct it", it won't happen - we don't know what the question is yet!
Double, double - indeed.