I was using the USAA website yesterday. I use USAA for banking and all of my insurance (auto, home, whatever).
Anyway - I was trying to make an addition to something on there and got the infamous "I'm sorry, we cannot process that - please contact us" messages. I thought "oh great, now I have to remember to do this via a human being later, get on the phone, get in the queue, bummer"
They called me today. In order to ask about my failed transaction and whether I'd like to work through it right now, later or never.
Sign me up.
Busy couple of days/weeks coming up for me - It'll be "posting lite" for a while.