Customer Service...
I was using the USAA website yesterday. I use USAA for banking and all of my insurance (auto, home, whatever).
Anyway - I was trying to make an addition to something on there and got the infamous "I'm sorry, we cannot process that - please contact us" messages. I thought "oh great, now I have to remember to do this via a human being later, get on the phone, get in the queue, bummer"
They called me today. In order to ask about my failed transaction and whether I'd like to work through it right now, later or never.
Sign me up.
Busy couple of days/weeks coming up for me - It'll be "posting lite" for a while.
posted by Thomas Kyte at 8:31 PM
36 Comments:
I have been using USAA for about 6 or 7 years now (membership via my father). I have found their customer service second to none.
My family and I recently moved to Tampa and purchased a house. Home Owner's Insurance is outrageous. You can't get a new policy in the State of Florida (thankfully, we were in Gainesville), but there prices were over $1500 less than the nearest competitor. Same goes for Auto insurance.
When times have been tough over the last couple of years, we call and tell them, they put off payments for a month or 2 (sometimes 3).
I can't say enough good things about USAA.
Have you tried their new deposit@home application? Scan a check and it is instantly deposited into your account...very cool.
cj
I saw that deposit@home and am dying to try it out :)
I might write myself a check just to see it work.
What's that? deposit@home? I am going to beall over that. I wonder if it'll work with a digital camera?
deposit@home - you scan the check, upload with their client software and there you go - you have made a deposit right from your home.
suppose a photo might work ;)
On the opposite end of the spectrum, I use Wells Fargo for banking. I had an auto-house payment set up, and decided to up the amount being automatically paid each month. Imagine my surprise when I discovered (right after Christmas) that they had made TWO payments in the same month! A call to customer service (who sounded like he wasn't from around here) assured me that they would take care of it, but of course both transactions posted. Donations of food are now gladly being accepted.
Is USAA for military people only?
> Is USAA for military people only?
https://www.usaa.com/inet/ent_references/CpStaticPages?PAGEID=cp_eligibility_landing
- Mark
In one of my many conversations with their customer service department, I asked if USAA services would ever be available to the general public. Surprisingly, the rep said that it might be happening sometime during the middle of this year. Of course completely unsubstantiated, but found it interesting none-the-less.
cj
>> suppose a photo might work ;)
But maybe not ... they have a Java application that detects the lack of a scanner. I wonder if it's worth getting one for this? H'mmm.
Anyway, this is a great idea, with so many USAA members overseas. They were highlighting the ability to pay checks in through UPS stores for a while but that seemed as much trouble as mailing them, if not more.
for a second I thought you're joining the Navy
And what is wrong with the Navy ? ? ?
The only fault I know of with USAA is that they were not open to Enlisted folks when I was in the service. Back "then" you had to be an officer. Or a family member of an officer (Tom) or a family member of a family member . . .
I have a USAA account but haven't used it in about 20 years. This blog entry brought it to mind...maybe I'll brush off the dust and see what's there.
Karen said....
And what is wrong with the Navy ? ? ?
why, nothing at all...
If I could go back in time
I'd "Go Navy !" in a heartbeat. Really
Tom, you have family that's an officer ?
My Dad was in the Coast Guard as an officer, that got me in...
I Love USAA..being with them for over 9 years now...dont have an account anywhere else.
Tom,
Abou your new ask tom site. I do not know if you realize that when you use the go back button it takes you the begining instaead of the previous page...it is me or anyone has said something about it?
Lou
Hi; totally unrelated to this post but thought it may be of interest ... Zooomr is offering a free four gig storage space for photos to upload on blogs, etc., very much like Flickr, but free. The URL on Zooomr detaling out the info is http://blog.zooomr.com/2006/07/07/do-we-love-bloggers-yes-we-do/; I initially found out about it from post http://blog.plaxoed.com/2006/11/03/free-zooomr-pro-account-im-there.
A little different to the Wait Awhile state of Australia.
Major ISP allows all accounts, land line, mobile, ADSL to be moved to a new address online. Great says I, dutifully enter info, print confirmation page with reference number.
When move doesn't happen, ISP denies all knowledge that such a transaction was even possible!
Kind of odd (coming from the UK) but government depts are pretty good for online activities here but the commercial sector can seem 20 years behind everywhere else!
Does anyone know what happened to Tom? I haven't figured out the "Where is Tom" thing on the homepage, it appears to just reload the page.
Let's hope that African voodoo witchdoctor hasn't put the hoodoo on him! ;o)
Even on asktom last updated thread shows '11 Jan 2007 09:20PM'. where is tom? is he on vacation?
I am indeed on hiatus for a bit. Some needed "down time".
In the famous words of the terminator:
I'll be back.
Tom - I think I can safely say I speak for lot's of people; glad to hear 'you'll be back'.
And your reply also suggests that you still have your eyes.
The withdrawal is killing me!
I need my fix of pithy comments, wry observations, sage advice, and deep wisdom.
Come back Tom!!!!
Hurry. I do not think I can stand it much longer.......
Would that have anything to do with the groupies ;-)
http://radiofreetooting.blogspot.com/2007/01/management-techies-dilemma.html
JJ
A lot of I.T work from USAA has been outsourced to Tata Consultancy Service of India. Looks like there is a sucess story out of this outsourcing thing after all !
Yeah it's about time you came back. Well, unless you are in africa adopting kids,are you?
> Anonymous said....
....Looks like there is a sucess story out of this outsourcing thing after all !
BS
is this the first time ever of 2-week downtime? i think so.
I wonder if he's working on his next book.
Over odd.
would you think that Tom's disappearance is somehow related to this ? http://developers.slashdot.org/developers/07/01/29/168235.shtml
Maybe he is going trough MySql boot-camp!!!!
Not even close. ;-)
> Anonymous said....
....Looks like there is a sucess story out of this outsourcing thing after all !
BS
Wed Jan 24, 07:38:00 PM EST
Very good article. This article makes some interesting points. You made a good point, reading your article is a kind of enjoyment. Thank you.
Tactical Flashlights
r c helicopter
video game
Tactical Flashlight
Flashlight
Led Flashlight
rc helicopter
helicopter
airplane
Playstation 2
Playstation 3
Nintendo DS
SONY PSP
Hello. I find your blog very interesting. Good Customer Service is a rare thing at the present time. Although companies offering the same services are numerous and have somehow to drift on the market they still do not care about their clients. And the worst thing is that the customer services of these companies do not care about the filed complaints. They simply ignore them. What a mess!
POST A COMMENT
<< Home