Sunday, December 18, 2005

Metalink redux...

Metalink has been redone. This is cool for two reasons. Reason number one, they used HTMLDB to do it. That is a nice testament to the tool itself.

Reason number two – they are using Courier for bug reports. The code snippets will finally be presented correctly (and is the reason for me using courier today, in honor of my favorite font of all time).



Anonymous Anonymous said....

Looks nice. It's going to take few days to get adjusted to a new look though:)

Sun Dec 18, 11:33:00 AM EST  

Blogger Jeff Moss said....

Wow - that's cool!

Must admit, I always thought it was a bit clunky before. Much slicker now.

Nice and easy access to my Technical Assistance Requests (TAR) - or Service Requests (SR) as they now seem to be called. Easy access to the forums I'm interested in too.

Sun Dec 18, 01:00:00 PM EST  

Blogger scubajim said....

So I guess that would finally give even more creedence to HTMLDB claims that it does scale. I've looked at HTMLDB and been dying to use it for some intradepartmental use and this just give me more ammunition.

Sun Dec 18, 02:40:00 PM EST  

Anonymous Anonymous said....

Metalink finally got a 'facelift' that it deserve - and it was time (old look very much resembled the look and feel of the websites from the mid 90's, barely readable buttons on the left, frames that further narrowed down real screen estate etc.). HTMLDB offers much better platform to build modern looking website. However I'm a bit dissapointed that they didn't go all the way with mono spaced font, for example Forums are left as they were - no courier font, a real pain to read posted code.


Sun Dec 18, 05:32:00 PM EST  

Anonymous Sebastiano Pilla said....

Except for the links in the header, the pages are empty in Windows Opera 8.51, while they load up Ok in Internet Explorer. Feedback submitted, hope it improves the situation.

Sun Dec 18, 05:57:00 PM EST  

Blogger Braj Kishore said....


Most of the time I use opera , but new metalink is not working with opera (8.51) and it is throwing java script error. I do not know why oracle stressing on IE for every thing and doing the coding for IE specific. I think it should be cross browser compatible.

Sun Dec 18, 10:59:00 PM EST  

Anonymous Anonymous said....

It looks as bad as everything, nor really structured and not easy to use.
(But it uses the whole screen and no ads, at least.)

And, if it needed an update at all it should have been speed! not new navigation. Done in HTMLDB or not, it is too slow!


Mon Dec 19, 04:20:00 AM EST  

Anonymous Dave said....

i think HTMLDB is just a wrapper on the front, the core is still the same behind it (so just as slow)

Mon Dec 19, 05:07:00 AM EST  

Blogger Thomas Kyte said....

As for opera comments and the "IE specific", well - I use firefox and haven't even considered looking at it with IE. It is not "IE specific", it might have exposed a bit of opera that isn't working quite right. I'm sure they are looking at it.

But firefox is working fine with it.

Mon Dec 19, 07:10:00 AM EST  

Anonymous Anonymous said....

My name is Jerry and I am a recovering opera user. There, I've said it.

I used to love Opera, but I got tired of pages not rendering correctly, unsupported JavaScript, etc.

You can't beat Firefox with the mouse gestures extension.

Mon Dec 19, 08:50:00 AM EST  

Anonymous Anonymous said....

Do I have to enter my username/ password everytime in the new interface? In the old one, I could IE to remember the username/password.

Mon Dec 19, 09:20:00 AM EST  

Blogger Thomas Kyte said....

I am not metalink support :) Let us keep that in mind as we go through this discussion. I was just happy to see an application like that in HTMLDB.

As for the password - firefox "remembered" it for me just fine. Seems that IE might be deficient in this regards (you might need a "remember form information" tool or something for IE).

Mon Dec 19, 09:29:00 AM EST  

Anonymous Toon Koppelaars said....

And for sure...
This was bound to happen, corporate US is starting its office hours and...
we cannot reach metalink any more (from the Netherlands).

Mon Dec 19, 10:06:00 AM EST  

Blogger Rjamya said....

I like the interface, much cleaner and NO MORE FRAMES !!!

Yey ... however my happiness ended when I say couple of 'page not found' errors. Spent last few minutes typing feedback though.

Those will be fixed in due time, but the new interface is really good.

Mon Dec 19, 10:57:00 AM EST  

Anonymous Philip Douglass said....

Error ERR-1029 Unable to store session info. session=4912095779101644404 item=67518425616379171

ORA-01654: unable to extend index FLOWS_010600.WWV_FLOW_DATA_IDX2 by 1024 in tablespace HTMLDB

Nice to know this happens to Oracle too. ;)

Mon Dec 19, 11:09:00 AM EST  

Blogger Daniel Fink said....

I have to say that so far, I am underimpressed. Searches that do not return any information don't display that, they just display a blank screen. Of course, the blank screen is also displayed as the search is in process, so it is not easy to see the difference.

Of course, I would like to report this for feedback, but I just got an error that I could not create a session because an index was not able to extend. Hmmm...

Some parts look good, others are less than ideal.

Mon Dec 19, 11:09:00 AM EST  

Anonymous Kashif said....

Looks slighty better - but is it just me or is it even more slower than the original Metalink? I got some interesting errors though:

Error ERR-1029 Unable to store session info. session=3679133908813208075 item=5894012976441832

ORA-01654: unable to extend index FLOWS_010600.WWV_FLOW_DATA_IDX2 by 1024 in tablespace HTMLDB

And for some reason it keeps logging me off every time I try to navigate to a new page... hopefully they'll fix this soon.


Mon Dec 19, 11:13:00 AM EST  

Anonymous Tom B. said....

The new metalink site is frightfully slow. Code snippets in a fixed width font will be an improvement, but I'll believe it when I see it. I'm still waiting for a SR (I'll miss 'TAR') to load.

Mon Dec 19, 12:01:00 PM EST  

Anonymous Sten said....

I like the new interface.

Someone needs to take a look at the database BCHR .. Metalink is very slow right now :)

Mon Dec 19, 01:53:00 PM EST  

Anonymous Anonymous said....

I've seen sites that were slashdotted that survived better than that (metalink).

If I had to work an iTAR right now, I'd be on the phone ... not sitting there for minutes waiting for a page load. I'll bet that the response time problem of metalink cascaded right into the call center(s).

The appearance of Metalink certainly was secondary (by far) to its functionality being available.

Right now, htmldb is taking a (serious, imho) black eye due to this rollout.

Sounds like the usual "testing program did not sufficiently emulate production usage" scenario.

I know that none of it is your fault, but you did solicit opinions ...


Mon Dec 19, 02:20:00 PM EST  

Anonymous Anonymous said....


how does ythis fit in with your methodology of htmldb not sclain to many developers. I presume many developers worked on it?

Mon Dec 19, 05:06:00 PM EST  

Blogger Thomas Kyte said....

I presume many developers worked on it?

Not according to the information I have, "a handful". metalink is not that huge of an application "screen wise".

Mon Dec 19, 05:13:00 PM EST  

Anonymous Anonymous said....


After the dust settles on the HTMLDB/Metalink rollout in a few days I'd be interested in your perspective on its implementation.

Like many others, we are experimenting with HTMLDB apps in our own shops and while pleased with the ease of rendering database-centric applications in it, are wondering about its scalability and stability.

Knowing that a poor implementation plan in any technology can lead to frustrated end users, what do you attribute this less-than-stellar Metalink experience to? Poor planning or architecture or EUT or something else perhaps?

I was able to use the Metalink site on Sunday without any issues but experienced that same error/performance that many other posters here have described.

This is the Metalink Support Site isn't it ;-)

Mon Dec 19, 09:46:00 PM EST  

Anonymous Andrew said....

I find the new tab format to be a significant improvement, but performance is not as it was -- at least I percieve it that way so that is my reality. I like the 'Knowledge Base' best. However I do not like the way tabs do not 'remember' where I was when I go back to them -- that would be a nice touch, along with a 'start over' button for that tab.

Tue Dec 20, 09:03:00 AM EST  

Anonymous Anonymous said....

Not all of the issues that happened yesterday were directly due to the new HTMLDB interface. The system that manages TARs / SRs that Metalink interfaces with had a problem that then cascaded into the primetime of the US and EMEA timezones (which we already had higher than normal loads as everyone was checking out the new interface). Unfortunately this caused other unexpected things that we have quickly worked to resolve and properly monitor to avoid future similar issues. Performance today appears to have been much better through the prime time and we are actively monitoring this and reacting to issues that we see and come up. Please keep the feedback coming!

Tue Dec 20, 01:23:00 PM EST  

Anonymous Anonymous said....

Much Better. With all the other complains, show me some others support sites that are much cleaner and faster. And they have to have more than 50 support cases in their knowledge base.

Tue Dec 20, 03:45:00 PM EST  

Blogger Doug Burns said....

I took a look at the weekend and was impressed by the look and feel. I didn't have to use it yesterday (Monday) but read all the negative comments.

Then I needed to use Metalink today and performance looked good to me.



Tue Dec 20, 08:12:00 PM EST  

Anonymous Anonymous said....

Regarding those "... cannot extend ..." messages - it really warms one's heart to see that others have screp-ups, too; even _the_ one place that should show us examples how to use Oracle products properly.

Wed Dec 21, 10:34:00 AM EST  

Anonymous Anonymous said....

just curious but why is Courier your favorite?

Wed Dec 21, 10:34:00 AM EST  

Anonymous Anonymous said....

Metalink is faster and gives responses faster, that's the most important thing. Having used it since its inception, I am sort of partial and nostalgic about the old look. The name of the game, however, is performance and the son of Metalink rocks here. Job well done. Congratulations.

Wed Dec 21, 11:24:00 AM EST  

Anonymous Anonymous said....

Metalink is faster and gives responses faster, that's the most important thing

I don't think so. It seems you have "static copy" of metalink on your own local disk space. :-) Metalink after change become much slower as previous version.

Wed Dec 21, 04:05:00 PM EST  

Anonymous Anonymous said....

I like the new look of Metalink. However, the Service Request listing page doesn't seem to support tabs in Firefox ( or for that matter Right-click on link and choose "Open in new window" in IE). You can only use one page and have to go back and forth to browse through multiple service requests. I think it has to do with the "a href="javascript:;" entry for each item. Neither browser knows what to do with that for sending the link to a new tab or page. I've sent some feedback and I hope they fix it soon.

Wed Jan 11, 11:16:00 AM EST  

Anonymous Anonymous said....

Metalink is working with Opera 8.51 now.

Tue Jan 24, 03:13:00 AM EST  

Anonymous Anonymous said....

Very Good article , this article make some interesting points.
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Mon Jun 23, 02:37:00 AM EDT  


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